We’ve put together some of our most frequently asked questions to help you out.
Q: Do I need to be home when you are cleaning?
This is entirely up to you, of course we will need someone to let us in but then you can grab your breaky and drink and head down to the beach while we clean, that is completely fine with us.
Q: What if I want to cancel my booking?
Hangover Helpers require a minimum of 48 hours notice for any cleaning service cancellation or changes. We are aware that life happens and sometimes less than 48 hours notice is unavoidable, however, the staff will still need to be reimbursed for their time and also for ordering of the breakfast. In this instance 80% of the booking will still need to be paid.
If cancellation occurs earlier than the 48 hours period a full refund will be made.
Gift Vouchers will need to be redeemed within 12 months of purchase.
Q: How long will the clean take?
Each clean will be different but there will always be at least two Helpers present to clean up so we estimate around two hours for a standard clean.
Q: What if want to order extra break fast than the two supplied?
Don’t worry! Each clean comes with two breakfast included but if you are expecting more guests or the party might still be kicking on please add this to your online quote. Please note the cleaners will not be able to make up any extra breakfast on the day, all orders are pre made through the booking system.
Q: How do I pay?
We only provide an online payment option through PayPal or the usual credit card and EFT options. All payments must be made prior to the job been completed. We don’t want you to hassle about finding cash on the day that you accidentally spent on extra drinks or pizza’s the night before. Please see our cancellations and refund tab for any other queries.
Q: What if my party ended up been bigger than the online form?
Of course we understand that sometimes the party might get out of hand and may spill into other areas of the house than you would have liked, The Hangover Helpers staff will assess each clean to the information you have provided on the website and if any extra cleaning is required we will organise an separate invoice to be sent to you, don’t worry we wont leave the place half done.
Q: How much will my clean cost?
Our prices start from $200 which includes two helpers cleaning up to 2 x indoor rooms, 1 x outdoor area, and 1 x bathroom & toilet. (This will also include breakfast and drinks for two). Each clean will be different and we have an in-built calculator to help guide you on an estimate of how much your clean would cost. Once you have sent through your enquiry, one of the Hangover Helpers will be in touch to confirm and send you through an invoice for payment.